My question is not found in these FAQ’s, where do I look next?
Check out the Hubbell Product Center at Here for a complete listing of all technical documentation available by model. Get easy access to Installation, Operation & Maintenance manuals, Sales Brochures, Service Bulletins, Wiring Schematics, Parts Breakdowns and various other technical documents related to the full line of Hubbell water heaters. Or, if you prefer, please call us at 800-647-3165 and ask to speak to a Sales Engineer.
Where can I purchase replacement parts?
Parts are available for your Hubbell water heater direct from the factory. Please call 800-647-3165 and ask for our parts department. Please have your model and serial number handy.
What is thermal expansion and how does it affect me?
Thermal expansion is created when water in a hot water system expands due to increasing temperature. When there are no faucets/fixtures open to release the excessive pressure caused by the water being heated up, and if there is no expansion tank in the system to absorb the expanded water, then it is likely that the water heater T&P (temperature and pressure) relief valve will open slightly and begin to drip to release the excessive pressure. This is not a condition that the T&P relief valve is intended, it is a safety device not an operational device. Thermal expansion can be evident immediately upon a new installation when a cold system is first undergoing heat up, or even occur years in the future due to seemingly unrelated changes to the plumbing system but enough so that thermal expansion becomes a problem. If Thermal expansion is present a properly sized expansion tank should be installed to resolve this problem.
My T&P relief valve is dripping water, what does this mean?
A temperature and pressure (T&P) relief valve is a safety device intended to relieve excessive pressure (typically >150psi) or excessive temperature (210°F/99°C). Typically, a dripping T&P is most likely the result of excessive pressure build up in the water heater. When a T&P opens due to excessive temperature, you will most likely see a significant amount of steam in the air as the water flashes into steam as it discharges from the T&P. A relief valve discharging due to excessive pressure is by far the most common reason for relief valve discharge. It is also worth noting that a T&P relief valve will begin to open when pressure is within 5% of its set pressure rating, as an example a 150psi relief valve will begin to open and “weep” at 142psi. See FAQ relating to thermal expansion for a more detailed discussion of this problem.
Where can I purchase a Hubbell water heater?
There are numerous ways to purchase a Hubbell water heater, mainly depending upon the model you desire and your geographic location. The easiest way is to contact Hubbell directly at 800-647-3165 and ask for the sales department where you will be directed to either our local representative, local wholesaler or dealer, internet or our own order entry department for quick and easy ordering.
How does my water heater ship?
All Hubbell storage type water heaters ship via common carrier and are classified by the Commodity Classification Standards Board under National Motor Freight Classification (NMFC) class 100. Each water heater is palletized and wood crated. All Hubbell tankless water heaters, when transported using common carrier, ship class 77.5. To provide the lowest transportation cost, in most cases the shipment is made on Hubbell’s account and the freight cost is added to the invoice, commonly referred to as “Pre pay and add”.
Do I need a thermal expansion tank?
Yes, it is recommended that a thermal expansion tank be installed with your water heater, and in many instances this is required by code. When water is heated it expands. If your system is “open” then water can backflow into the water main and this “extra” expanded water simply flows back out your system. Increasingly, plumbing systems are being closed off and backflow prevention valves are being placed between homes and the water main. This is done for a variety of reasons. For example, increasingly valves are placed between homes and water mains to protect plumbing systems from inlet water pressure. Water pressure is increasing in many cases in order to meet the demands of more densely populated areas. If your system is “closed”, then this means when you heat your water and it expands, this increased volume has nowhere to go. As water is not a very compressible material, this causes sudden increases in water pressure which can damage your water heater and your other appliances. A thermal expansion tank is a pressurized tank typically located in line immediately before the water heater. The tank contains a pressurized bladder. As your water expands, it pushes against this bladder giving the increased volume a place to go preventing rapid pressure increases due to thermal expansion. If your system is closed, installing an expansion tank may lengthen the life of your water heater by preventing excessive pressure cycling. In addition, if your home has a history of leaky faucets or other appliances that wear out prematurely, an expansion tank may fix your problem.
Is the bronze body T&P relief valve OK for my application?
All water heaters require a combination temperature and pressure safety relief valve to relieve excessive water pressure or excessive temperature water in the event of a runaway overheating condition. These relief valves are manufactured with a bronze body with a thermo-bonded (non metallic) coated immersion sensor. After independent third party testing conducted by Analytical Services, Inc. it has been verified that the T&P relief valve has no appreciable effect on the purity and quality of high quality ultrapure DI/RO water.
What is the difference between threaded NPT and Sanitation flanges?
Sanitary fittings are widely used in the food, dairy, beverage, biotech, pharmaceutical and other sanitary process industries. Sanitary fittings offer a way to connect two parts by creating a seal which is accomplished by means of a round gasket in a groove on the face of the fitting, with the two parts coupled by a re-attachable clamp. Similar to a traditional ANSI flange connection, the sanitary design eliminates the need for a male and female, since the fitting mates to another identical fitting. National Pipe Thread Taper (NPT) is a US standard for tapered threads used on threaded pipes and fittings as a means to form a seal when connecting two pieces. The taper on NPT threads allows two connecting pieces to form a seal when torqued as the flanks of the threads compress against each other. The Hubbell HD model is supplied as standard with NPT cold water inlet, hot water outlet and T&P relief valve connections. A customer with a sanitary system will in most instances install adapters to mate the NPT connection from the Hubbell heater to their sanitary plumbing system. However, as an option Hubbell can provide the model HD water heater with welded sanitary connections, thereby avoiding the use of NPT to sanitary adapters. However, it should be noted that the immersion heating elements are only available in threaded (straight not NPT) style. For the most stringent applications, the Hubbell heater can be specified with the Clean In Place (CIP) option including all electropolished interior surface and removable flanged end for inspection and cleaning, please consult with your Hubbell Sales Engineer for details.
Can Hubbell integrate a pump or other accessory with my heater?
Yes. For applications where it is desired to integrate the Hubbell heater with other accessories for a fully integrated packaged system, please consult your Hubbell Sales Engineer.
Why is the ASME stamp important for my application?
The ASME Boiler and Pressure Vessel Code (BPVC) is an American Society of Mechanical Engineers (ASME) standard that provides the rules for the design, fabrication and inspection of boilers and pressure vessels. The Hubbell water heater carries the ASME stamp verifying that the pressure vessel has met the BPVC and inspected by a third party Authorized Inspector (AI). In most industrial facilities a pressure vessel must be ASME stamped to meet state and federal requirements, not to mention end user insurance requirements based upon liability concerns.
Can I install my heater in a wash down or wet area?
The standard Hubbell model HD is designed for essentially NEMA 1 use to provide a degree of protection to personnel against access to hazardous parts and to provide a degree of protection of the equipment inside the enclosure against ingress of solid foreign objects (falling dirt). For wet areas, or washdown areas, please select optional NEMA 4 or 4X construction and consult with your Hubbell Sales Engineer.
What is the standard interior finish?
The standard interior surfaces have a mill 2B finish less than or equal to Ra 80. No surface treatment of material or welds is performed. As an option, Hubbell can provide mechanical finishing services for material and welds to achieve a high quality finish. In these applications the end user must specify the surface finish required, typically expressed as Average Arithmetic Roughness (Ra). Ra is the measurement of surface roughness, is the average deviation from a mean surface and is measured in micro inches or microns.
What is electropolishing?
Electropolishing refers to a process where surface metal is removed and leveled by anodic dissolution in an electrolytic solution with an imposed current. Electropolishing passivates the surface creating a mirror finish without the use of mechanical polishing. In addition, electropolishing stainless steel improves corrosion resistance by reducing the exposed product surface area, removal of metallic and nonmetallic surface inclusions, obtaining a smooth releasable surface for improved cleanability and removing some or all of the cold worked/structurally modified abrasive finished surface to expose unmodified base metal. As an option and when required for a particular application, Hubbell can provide the HD model water heater with electropolished interior surfaces.