Check out the Hubbell Product Center at Here for a complete listing of all technical documentation available by model. Get easy access to Installation, Operation & Maintenance manuals, Sales Brochures, Service Bulletins, Wiring Schematics, Parts Breakdowns and various other technical documents related to the full line of Hubbell water heaters. Or, if you prefer, please call us at 800-647-3165 and ask to speak to a Sales Engineer.

Parts are available for your Hubbell water heater direct from the factory. Please call 800-647-3165 and ask for our parts department. Please have your model and serial number handy.

For typical domestic potable hot water service the temperature of your water heater at 125°F is sufficient. This prevents wasted energy (which means cost savings for you) and also decreases the possibility of scalding water burns. If you run out of hot water on this setting, increase the temperature by five degrees incrementally until your hot water needs are met. The goal is to have the temperature set just high enough to meet your needs but within safe operating parameters. Please note that a water heater in and of itself should not be relied upon as the ultimate temperature controlling source for the hot water delivered to your fixtures. Please consult local and state codes for installation of the proper and code approved (ASSE 1016, 1070, 1017) mixing devices to achieve the safe delivery of hot water to the fixtures. For a more complete information please download the whitepaper PDF titled "Understanding Potential Water Heater Scald Hazards" developed by ASSE at the following link ASSE Whitepaper

Yes it is OK. A water softener system will not affect the longevity or operation of a Hubbell cement lined water heater tank. A water softener is typically installed when a potable water system has hard water resulting in the need to soften the water. Unfortunately, the salt used in a water softener corrodes the anode rod and exposed steel surfaces of the water heater tank, rapidly causing a glass lined water heater to corrode and leak within a few years. This is an issue for a glass lined water heater due to its reliance on a sacrificial anode, however because a cement lined tank does not use a sacrificial anode softened water is of no concern to the Hubbell cement lined tank.

Thermal expansion is created when water in a hot water system expands due to increasing temperature. When there are no faucets/fixtures open to release the excessive pressure caused by the water being heated up, and if there is no expansion tank in the system to absorb the expanded water, then it is likely that the water heater T&P (temperature and pressure) relief valve will open slightly and begin to drip to release the excessive pressure. This is not a condition that the T&P relief valve is intended, it is a safety device not an operational device. Thermal expansion can be evident immediately upon a new installation when a cold system is first undergoing heat up, or even occur years in the future due to seemingly unrelated changes to the plumbing system but enough so that thermal expansion becomes a problem. If Thermal expansion is present a properly sized expansion tank should be installed to resolve this problem.

All water heaters constructed using a steel tank requires a lining to protect the internal steel surfaces from corrosion. Certain linings (i.e. glass and epoxy), due to their nature, have unavoidable holes and imperfections resulting in exposure of the steel tank. As a result of this deficiency, the manufacturer will install an anode rod(s) in an attempt to delay corrosion of the steel tank. An anode rod is typically made of aluminum, magnesium or zinc, is a maintenance item that requires periodic inspection and replacement, and is often times the cause of a “rotten egg” odor to your hot water. Often referred to as a sacrificial anode rod because, over time, it slowly dissolves, sacrificing itself as it is attacked by aggressive substances in the water which would otherwise attack the steel tank through the pinholes and imperfections of the glass or epoxy lining. A cement lined steel tank on the other hand does not require an anode because of the thickness and guaranteed 100% coverage of the cement lining over all internal surfaces of the steel tank. This eliminates the need for an anode rod in a cement lined water heater, resulting in a significantly longer life compared to a glass or epoxy lined water heater. For a further discussion please click on the following link Cement Lining

The Hubbell cement lined tank is suitable for storing water up to 194°F. However, it should be noted that your water heater will likely require optional control accessories to achieve this temperature, but there is no concern regarding the ability of the lining to withstand this temperature. Additionally, there are numerous safety concerns that must be considered when storing water at elevated temperature, please consult factory.

It depends. A tankless water heater is sometimes referred to as a Point-of-Use (POU) or instantaneous water heater. Due to the relative small physical size of a tankless water heater compared to a storage tank water heater, a tankless option can be advantageous from a space saving perspective and can sometimes be installed closer to where you want hot water (hence the term POU). However, tankless heaters are not suited for many applications, so it is critical that before choosing to go tankless you have carefully considered all of the factors that sometimes make the tankless option more complicated and risky compared to a storage type water heater. In particular, you should understand the operational characteristics, maintenance requirements, reparability, and sometimes significant installation requirements of a tankless water heater before making a decision. Tankless units do not store heated water like a storage type water heater; they only heat water as there is demand and therefore must be sized to meet the maximum flow for the application. In some cases a tankless water heater may improve operating efficiency, but possibly at the expense of user comfort. Hubbell tankless water heaters are available in electric Electric Tankless or gas Gas Tankless

Legionella is the bacteria responsible for Legionnaire’s Disease, an acute bacterial infection of the lower respiratory tract. This bacterium was first identified in 1977 by the Centers for Disease Control as the cause of an outbreak of pneumonia that caused 34 deaths at a 1976 American Legion Convention in Philadelphia. Pontiac Fever is a less severe, non-pneumonia, flu-like disease that is associated with and likely caused by Legionella bacteria. Legionella is a fairly common water bacterium and has been found to exist widely in many surface water sources including lakes, rivers, streams and ponds. It can also be found in ground water sources and some soils. At the levels found in these naturally occurring sources it typically does not pose a threat to public health. When the bacterium enters a domestic water system it can find an ideal host environment of warm water temperatures (105-115°F), stagnant water areas (isolated storage tanks and dead-end piping legs) and ample food sources (sediment, scale, deposits and biofilm). Under these conditions Legionella can rapidly colonize, forming higher concentrations that can pose the public health threat of Legionnaire’s Disease. There are many methods of controlling colonization of Legionella bacteria. However, a widely accepted and preferred method is to maintain the hot water system storage temperature continually at or above 140°F. Unfortunately, the elevated temperature necessary to minimize the growth of and kill Legionella bacteria has the potential to cause serious thermal shock and scalding injuries. As such, many plumbing engineers will specify that the water heater be set to maintain water temperatures at 140°F or higher to reduce the risk of Legionella, but then specify the appropriate mixing valve to ensure safe delivery of hot water to the fixtures. For a more thorough discussion of Legionella please go to here and the following link to the US Department of Labor OSHA information regarding Legionnaires’ Disease OSHA here

It depends. The Uniform Plumbing Code (UPC), section 510.5 states "In seismic zones 3 and 4, water heaters shall be anchored or strapped to resist horizontal displacement due to earthquake motion. Strapping shall be at points within the upper one-third (1/3) and lower one-third (1/3) of its vertical dimensions. At the lower point, a minimum of four (4) inches (102mm) shall be maintained above the controls with the strapping." If the installed location is in these seismic zones then a strap/restraint system is required. Otherwise, please consult with a plumbing engineer to determine the proper installation method for your water heater.

Not exactly. The Hubbell cement lined tank includes a cold water diffuser integrated into the cold water connection which allows incoming cold water to be introduced into the tank in a controlled and non turbulent manner, thus avoiding premature mixing of cold water with the hot water in the tank. On Hubbell cement lined tanks the cold water inlet/diffuser is located on the side in the lower portion of the tank. Therefore, a Hubbell cement lined tank does not require a long dip tube extending all the way from the top to the bottom of the tank as is common in glass lined tanks.

A temperature and pressure (T&P) relief valve is a safety device intended to relieve excessive pressure (typically >150psi) or excessive temperature (210°F/99°C). Typically, a dripping T&P is most likely the result of excessive pressure build up in the water heater. When a T&P opens due to excessive temperature, you will most likely see a significant amount of steam in the air as the water flashes into steam as it discharges from the T&P. A relief valve discharging due to excessive pressure is by far the most common reason for relief valve discharge. It is also worth noting that a T&P relief valve will begin to open when pressure is within 5% of its set pressure rating, as an example a 150psi relief valve will begin to open and “weep” at 142psi. See FAQ relating to thermal expansion for a more detailed discussion of this problem.

There are numerous ways to purchase a Hubbell water heater, mainly depending upon the model you desire and your geographic location. The easiest way is to contact Hubbell directly at 800-647-3165 and ask for the sales department where you will be directed to either our local representative, local wholesaler or dealer, internet or our own order entry department for quick and easy ordering.

All Hubbell storage type water heaters ship via common carrier and are classified by the Commodity Classification Standards Board under National Motor Freight Classification (NMFC) class 100. Each water heater is palletized and wood crated. All Hubbell tankless water heaters, when transported using common carrier, ship class 77.5. To provide the lowest transportation cost, in most cases the shipment is made on Hubbell’s account and the freight cost is added to the invoice, commonly referred to as “Pre pay and add”.

Yes, it is recommended that a thermal expansion tank be installed with your water heater, and in many instances this is required by code. When water is heated it expands. If your system is “open” then water can backflow into the water main and this “extra” expanded water simply flows back out your system. Increasingly, plumbing systems are being closed off and backflow prevention valves are being placed between homes and the water main. This is done for a variety of reasons. For example, increasingly valves are placed between homes and water mains to protect plumbing systems from inlet water pressure. Water pressure is increasing in many cases in order to meet the demands of more densely populated areas. If your system is “closed”, then this means when you heat your water and it expands, this increased volume has nowhere to go. As water is not a very compressible material, this causes sudden increases in water pressure which can damage your water heater and your other appliances. A thermal expansion tank is a pressurized tank typically located in line immediately before the water heater. The tank contains a pressurized bladder. As your water expands, it pushes against this bladder giving the increased volume a place to go preventing rapid pressure increases due to thermal expansion. If your system is closed, installing an expansion tank may lengthen the life of your water heater by preventing excessive pressure cycling. In addition, if your home has a history of leaky faucets or other appliances that wear out prematurely, an expansion tank may fix your problem.

The installation of water heaters are mostly governed by the Uniform Plumbing Code (or CPC in California), Uniform Mechanical Code, and National Electrical Code. These are standard codes that are used across the United States, and each state can amend them as they wish. To take it further, each city and county jurisdiction has assigned one or more building officials with what is called Administrative Authority. This "Authority" allows each jurisdiction the right to interpret the codes as they see fit. Because of this, many cities differ on their requirements. Hubbell strongly recommends that you contract with a plumbing engineer who knows and understands the intricacies of the building code requirements for your location.

Cement lining provides guaranteed 100% coverage with a minimum thickness of 0.5” over all internal tank surfaces. In comparison, glass lining is approximately 0.005” thick and includes imperfections, pinholes and variation in coverage thickness resulting in portions of unprotected steel tank exposed to corrosion. In an attempt to compensate, glass lined tanks include a sacrificial anode in an effort to slow down the corrosion of the tank. Cement lined tanks on the other hand do not require an anode due to the integrity of the lining. As such, a cement lined tank will far outlast a glass lined tank. For a more complete explanation of the benefits of the Hubbell cement lining please click on the following link Cement Lining

All provinces of Canada have adopted the ASME Code and require vessels to be stamped with a provincial registration number in addition to the ASME symbol and National Board stamping. Before construction begins, one requirement has to be met in all provinces of Canada. We must submit blueprints and specification sheets in triplicate of all designs for approval and registration by the chief inspector of the province in which the vessel is to be used. After the chief inspector receives the drawings, they are checked by an engineer to determine their compliance with the Code and also with provincial regulations. A CRN number is assigned and must be stamped on the vessel in addition to the ASME symbol and National Board stamping. Once the design has been approved and registered, any number of vessels of that design can be built and used in the province where it was approved. This process is repeated for each province. The Canadian provinces also require their own manufacturer's affidavit form, with the registration number and the shop inspector's signature on the data sheets. Finally, when a vessel is delivered to a purchaser in Canada, an affidavit of manufacturer bearing registration number and the signature of the authorized shop inspector must be sent to the chief inspector of the province for which it is intended.

In most cases the delivery time for a Hubbell water heater is approximately 10 weeks after release for production, but can be 16 weeks or more depending upon the particular requirements of your application. However, there are various sizes and configurations which Hubbell has in stock for “Quick Ship” (as early as next day t to 2 weeks) to accommodate situations that require shorter delivery. Please consult with your Hubbell Sales Engineer to discuss delivery times for your application.

Check out the Hubbell Product Center at Here for a complete listing of all technical documentation available by model. Get easy access to Installation, Operation & Maintenance manuals, Sales Brochures, Service Bulletins, Wiring Schematics, Parts Breakdowns and various other technical documents related to the full line of Hubbell water heaters. Or, if you prefer, please call us at 800-647-3165 and ask to speak to a Sales Engineer.